What should I do if I used my debit or credit card at a store that has been compromised? Protecting our member’s information is a priority and Blackhawk Community Credit Union. BHCCU monitors all reported breaches carefully. We utilize a highly-effective fraud monitoring service to identify transactions outside your typical purchasing habits to help mitigate the risk of fraudulent transactions. To further protect our members, if it is determined your card number has been breached BHCCU will stop all suspicious transactions and will reissue you a new card number. Remember that cardholders have ZERO liability in the event any fraud that would occur on their card. The most important steps members can take is to watch your accounts diligently and report any unusual activity. Here are some additional tips on what can you do to prevent fraud? Monitor your accounts statements closely for any unauthorized transactions and report any suspicious activity immediately. Set up an
As you may know, on April 8, 2014, Microsoft discontinued its support of its Windows XP operating system. Windows XP users have been unable to upgrade their Internet Explorer (IE) browser beyond IE8. Unfortunately, with this discontinuation of support from Microsoft, there will be no future security patches that will be needed to use Blackhawk Community Credit Union’s online banking system in the future. As of June 26, 2014, our online banking will no longer support IE8 as a browser. Although IE8 may continue to work for an indefinite period of time, we recommend that you download an updated internet browser, such as Chrome, or upgrade. If you have questions or if we can be of assistance, please contact our Call Center at 800-779-5555.
A few months ago, Blackhawk announced we would be consolidating our Stoughton branch into our Edgerton location. At that time, we were attempting to sell the building to another financial institution. "We considered multiple offers; however each one came with stipulations that I did not feel were good for our membership. I know that our members are loyal and committed to Blackhawk Community Credit Union, so we would not consider a move that would jeopardize our relationship with you," said Sherri Stumpf, CEO. After reviewing all of our immediate options and hearing your comments, we have decided to keep the branch open with a fresh approach and a number of operational changes. The change that will impact you directly is the branch schedule. We will operate our drive through Monday – Friday from 9:00 am – 5:30 pm and our lobby from 10:00 am – 4:00 pm. As of May 1, 2014, we will be closed on Saturdays. If you should find yourself in a position where you need a special accommodation
You may have heard the news reports about the online security vulnerability called Heartbleed. Researchers uncovered it in recent versions of OpenSSL, which is technology that websites use to encrypt communication with visitors to their sites. Unfortunately, this can be used to steal usernames and passwords from websites that use this technology. Blackhawk Community Credit Union has not been affected by Heartbleed and our systems and your information are safe and secure. You can feel confident visiting and using our website, online banking, mobile banking, and bill pay. If you have any questions, please contact our Call Center at 800-779-5555.
Have you recently used an ATM or gone shopping and noticed that you were prompted to check your balance? Many ATM owners and retailers have started adding balance inquiries to the withdrawal and check-out processes in order to generate more income from fees. Each time you check your balance at an ATM or retailer there is a service charge passed on to Blackhawk from the ATM owner or retailer. Because of this change, the cost of using an ATM that is not owned by Blackhawk and checking out at a store is increasing. Blackhawk is charging $.50 for these types of balance inquiries; however, we provide you with many ways to avoid this fee. There are lots of options to check your savings and checking balances for FREE ! They include: Online banking at www.bhccu.org Mobile banking anywhere, anytime at www.bhccu.org Text for your balance by texting “bal” to 89549* (requires set-up in online banking) Phone banking at 800-779-7778 Talking with us in our Call Center at
Blackhawk Community Credit Union was recently awarded a grant from the Wisconsin Credit Union Foundation to help offer web-based personal finance lessons to students in grades K-12 in the Janesville School District. To help accomplish this goal, we purchased 10 iPads that serve as portable teaching devices. Each iPad includes 20 applications that we researched and selected to meet the needs of various grade levels on key financial topics and to appeal to student interests. This summer we have been designing lessons for students to use with the iPads to engage in financial learning and decision-making. Lessons will cover such areas as saving and wealth building, improving creditworthiness and budgeting. We are also training six of our student tellers to be Financial Literacy Student Ambassadors. They will serve as role models and leaders in their schools providing peer-to-peer financial education. With the partnership we established with the Janesville Schools, the District is now
Call your Legislators today! Help us let our representatives know that credit unions should continue as tax exempt cooperatives. Please read more about what's happening in a letter from Blackhawk's CEO, Sherri Stumpf here and visit www.DontTaxMyCreditUnion.org to help.
Want to know when a deposit was made or a large withdrawal was taken from your account? Send yourself an e-Alert by email or text. You have many options to set up notices to yourself. eAlerts are a FREE resource offered to help you take control of your finances. Transaction Alerts - Get an alert for a particular check that clears, deposits, or withdrawal. You set the amount and the type of transactions you want to monitor. Overdraft Alerts - Receive a message when your overdraft protection is activated. Balance Alerts - Be notified when your account reaches a high or low-balance threshold that you determine. It can save you from expensive overdrafts! Loan Alerts - If you have a loan or mortgage at BHCCU, you have many loan alerts options like loan due dates, payment notifications, line of credit balances, and past due alerts. Online Security Alerts -Be sure your online account is secure by sending yourself an alert every time your account is accessed on Online Banking,