Dedication to Service Award
In Honor of Chris Murwin
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Every quarter, our Dedication to Service Committee reviews nominations from you and fellow BHCCU employees to select the next recipients of the Dedication to Service Award. Help us congratulate this quarter's winners!
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Let's celebrate this quarter's employees that make a difference every day!
Quarter 4 Winners
The Dedication to Service Award Committee recognizes Courtney’s exceptional contributions as Assistant Manager in the Contact Center, we proudly honor her unwavering commitment to excellence. Courtney began her journey with BHCCU in 2017 as a Teller and quickly made her mark through her dedication to outstanding member service. In 2018, she joined the Contact Center team, where she continued to grow and shine as an agent, consistently asking how she could make every member’s experience with BHCCU both informative and exceptional.
In 2022, Courtney stepped into her current role as Assistant Contact Center Manager, where her leadership, professionalism, and lending expertise have been instrumental in driving team success while keeping member service at the forefront of everything she does. No matter the challenge, Courtney approaches each task with determination, follow-through, and a positive attitude that inspires those around her.
From providing general member support to guiding lending experiences and championing financial literacy education, Courtney truly embodies what service excellence means at BHCCU. Her engagement and dedication go above and beyond expectations, strengthening our team and elevating the member experience every day.
Courtney, thank you for your remarkable service and for setting a standard of excellence that truly makes a difference. Congratulations — you are an inspiration to us all!
The Dedication to Service Award Committee is honoring Amy's unwavering dedication and enthusiasm for serving our members. She has earned this well-deserved recognition. Her commitment shines through in every interaction, reflected not only in her outstanding CSP scores but also in the genuine relationships she builds with our members.
Amy brings more than expertise; she brings heart. Always willing to help in any situation, she is compassionate and kind. She consistently goes above and beyond to ensure every member feels valued and supported. Her warmth, professionalism, and positivity make her an exceptional teammate and a true joy to work with.
Quarter 3 Winners
Kayla is a key contributor at Blackhawk Community Credit Union, and her team at Court Street appreciates the consistency and care she brings to her work. Congratulations, Kayla, on this well-deserved recognition!
Rosemary is a model of member-focused excellence, and we are proud to recognize her outstanding contributions!
Lynn is a constant presence for both our employees and the members we serve. Her reliability, attention to detail, and calm, focused approach creates a sense of trust and stability that makes a real difference every day. Whether she’s helping a member navigate a complex situation or supporting a teammate during a busy moment, Lynn brings thoughtfulness and precision to everything she does.
Her ability to stay composed and focused, even when faced with challenges, is truly admirable. Lynn never misses a beat. She anticipates needs, solves problems proactively, and ensures that every interaction reflects the values and mission of BHCCU. Her dedication and consistency have made a lasting impact on our team and the member experience. Lynn’s spirit and work ethic are a driving force behind our success. She sets the tone for excellence and helps create a workplace that feels supportive, dependable, and member focused.
Congratulations, Lynn! Your service inspires us all, and we couldn’t imagine BHCCU without you.
Quarter 2 Winners
The Dedication to Service Award Committee is excited to acknowledge Nastassja for her hard, dedicated work. The accounting department is so fortunate to have Nastassja as part of their team. Nastassja is always willing to go above and beyond to help BHCCU be successful. She is thoughtful, enthusiastic, and collaborative in her interactions with colleagues. Often, employees reach out to accounting when they are in distress about an error, or an inability to balance.
Nastassja is always calm and composed in her responses and her problem-solving skills are exceptional. As a nominating employee said, “I don’t think there’s ever a conversation with Nastassja where an employee doesn’t leave feeling better or more connected.” Nastassja is detail oriented and her integrity behind the scenes helps maintain the accuracy of our financial records and make sense of the complex nature of our business. She also leads by example and is willing to share her knowledge when training new employees.
Thank you, Nastassja, for bringing such positivity and professionalism to every interaction.
The Dedication to Service Award Committee is inspired by Amanda. She was nominated by a member who stated “No matter the request for service, she is ALWAYS helpful. Great attitude and response even when there are several customers.”
Other members have also commented on Amanda’s abilities as a teller. She is fast, thorough and the transaction always goes very smoothly! They appreciate her willingness to help them and her contagious smile. Amanda is always friendly towards everyone that comes in. She is very personable and has a pleasant voice and demeanor. She treats everyone with respect, and it shows.
Amanda is an asset to BHCCU and very much appreciated by her team in Milton. Congratulations Amanda!
Quarter 1 Winners
The Dedication to Service Award Committee is truly impressed by Natalie’s exceptional contributions to our credit union and the members we serve. Her ability to navigate difficult situations with professionalism and compassion is remarkable. Whether speaking over the phone or through digital channels, Natalie consistently demonstrates kindness and a genuine desire to help. She possesses a rare talent for putting herself in the members’ shoes, working tirelessly to find the best solutions.
With a warm and kind demeanor, she goes above and beyond to ensure no member feels uncomfortable, patiently staying with them until their concerns are fully resolved. In every interaction, Natalie is prepared with all the necessary details and takes the time to de-escalate and address concerns effectively.
Natalie represents BHCCU with professionalism and always keeps our members' best interests at the forefront of her work. Thank you, and congratulations!
The Dedication to Service Award Committee is truly impressed by Sarah’s exceptional leadership, both within her team and across the entire credit union. Her passion for her work shines through every day, bringing a smile to everyone she interacts with, from colleagues to the members who visit the branch.
Sarah’s uplifting spirit and joyful energy create a positive and welcoming atmosphere for all. She is always eager to support the student teller program, offering guidance and encouragement, and the students greatly appreciate her help. Sarah embodies the qualities we value in a leader at BHCCU—setting a positive tone for the branch, ensuring her team is supported, and making everyone feel genuinely welcome.
Her dedication and leadership continue to inspire those around her. Sarah inspires her team and motivates people to be their best selves. Congratulations Sarah!
The Dedication to Service Award Committee is deeply impressed by Amber’s genuine dedication to both our members and her colleagues. She is incredibly deserving of this recognition, consistently going above and beyond to support our members with selflessness and professionalism. Amber’s hard work and positive attitude make her not only a valued team member but also loved by both our membership and coworkers. Her ability to handle any challenge with efficiency and grace is truly admirable.
Amber is a true Subject Matter Expert in her area, particularly when it comes to mortgage member servicing inquiries. Her exceptional problem-solving skills and clear, easy-to-understand explanations have been invaluable to our frontline staff. On top of all this, Amber remains one of the most even keeled and calm individuals, making her a remarkable person to work with.
Original Recipients
