There have been several reports of fraudulent calls and text messages in our area claiming to be Blackhawk Community Credit Union. Some report these calls coming from our 800.779.5555 number. Please remember the following:
- Our 800.779.5555 number is a call-in-only number for account help. We won't call you from this number.
- Blackhawk Community Credit Union will NEVER call you and request your PIN, card, or account information. Unfortunately, there are fraudsters that will try to impersonate financial institutions in order to steal information from you. They can be very clever and even “spoof” phone numbers that make it appear it’s coming from a legitimate number.
- From time to time, BHCCU will send automated fraud alerts if there has been suspected fraudulent activity on your account. However, this process always begins with a text message first to the mobile number on file. The text message will not contain a hyperlink. If there is no response, then a call to your mobile number, followed by a home number and finally an email if there is still no response. If you have received a message regarding fraudulent activity and you suspect it to be a scam, call us right away.
- Guard your personal information – Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Do NOT provide your credit card or account information or your social security number. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information the business already has.
- The Social Security Administration, IRS, and other government agencies will NOT contact you via telephone.
- Know who you’re dealing with – In any transaction that you conduct, check out the business with the Better Business Bureau to see if the business is credible.
- Be cautious about unsolicited phone calls and emails – They can be fraudulent. If a phone call seems suspicious, end the call and call the company back at the phone number on their website. The best approach with email may simply be to delete them because responding to unknown senders may verify that yours is a working email address and cause more unwanted email.
- Resist pressure – Legitimate companies will give you time to make a decision.
- Check your accounts and your credit reports regularly – Review your account balances and your transaction history on a regular basis. If you find a transaction that doesn’t seem familiar, contact us immediately. You are entitled to free copies of your credit reports once a year. They are only available through annualcreditreport.com or 877.322.8228.
If you are ever contacted by Blackhawk and it seems unusual, please end the call and call us back to confirm the call. If you have any questions, our Call Center is here to help at 608.755.6065 or 800.779.5555.
